WATER AND SEWER BILL ADJUSTMENTS
1. The Commission is establishing a new leak adjustment program to be effective starting May 1, 2017 in those instances where excessive usage of water results from a leak in a residential customer’s water service line (commercial and industrial customers are not included – see section 5 below). The Commission will begin billing $1.50 per month starting May 1, 2017 for the new leak adjustment program, with all residential customers automatically enrolled in the program. If a residential customer enrolled in the program has a leak, they will pay their average water bill based on the previous six month’s average usage and the remainder of the leak cost will be covered by the program up to $1,000.00. Any leak cost above $1,000.00 will be paid by the customer. Customers in the program can submit up to a maximum of $1,000.00 in leak adjustments every calendar year.
2. If a residential customer does not want to participate in the leak adjustment program, they must sign a waiver and they will be removed from the program. Any residential customer not enrolled in the program will be responsible for the entire cost of a leak, as the Commission will not adjust their bill for any leaks in their service line. If a residential customer who waived out of the program decides that they want back in the program, they can sign up at the next annual enrollment period for the service to become effective.
3. In the event of an excessive water leak and the residential customer can prove that the water did not enter the sanitary sewer collection system, the sewer portion of the customer’s bill will be adjusted to the previous six month’s average usage.
4. Customer is responsible for notifying CUC when the leak is discovered and repaired before a leak will qualify for an adjustment. CUC reserves the right to verify the repair of the leak.
Adjustments will not be made for the following:
· Premises left or abandoned without reasonable care for the plumbing system.
· Filling of or leaks in swimming pools.
· Watering of lawns or gardens.
· Dripping faucets or negligent acts such as leaving water running.
5. Commercial and industrial customers that have an excessive leak in their water service line can request a once in a lifetime adjustment, and must present evidence that the leak was found and repaired. This is the same leak policy that has been in effect for many years previous, with the bill being adjusted to the previous six month’s average usage.
6. In the event that a customer has not had service for six continuous months when the leak occurs, the adjustment will be withheld for six months after the leak is repaired so that an average consumption can be established.